1. How can you offer a service comparable to the OEM at less?
It is a well known fact that the costs of manufacturing quality products is expensive. OEM’s utilize high cost and high profit margin Maintenance Services as profit centers for increased cash at minimal expense. Arch is not a manufacturing concern therefore does not need to push high cost and high profit services onto the end user.
2. What makes you different from the cheap 3rd party providers?
Unlike many competitors that have setup shop as a second, third, or forth revenue stream with the intention of “cashing in”, Arch is a service company. Our facilities, staff, technologies, and depots are all designed to support maintenance needs. The best way to think of this is that we do this full time, not part time.
3. What if I don’t like the service I receive, how do I cancel?
If you are unhappy with the services you have received for any reason any and all contracts can be canceled with a 30 day notice. The customer will then be refunded in a pro-rated manner the remaining cost of the contract.
4. Where are your call centers and engineers located?
The entirety of our services, including our call center, engineers, and logistics are provided from within the country that the supported equipment is located in. For US customers, 100% of your service is delivered by United States based call center agents, engineers, and management.